 6 years ago |
Ekaterina Kharlip , a member from Cookstown, wrote: |
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 If I could I would give it 0 stars! The worst service I have ever had!!! The serviceman was late by 2.5hours, he was supposed to be at my house at 3pm and only came at 5.26pm. He was supposed to fix my Bosch fridge (as at times it makes super loud noise and sounds like it is about to fly away) and Bosch induction range (the cooktop does not work properly, at times I am unable to turn it on or while working it would start beeping and the control is not responding even though there is no spills and it is completely clean and dry, last tuesday it was beeping for 3 hours before my mother in law figured a way to turn off the breaker as she was the only one home with the baby at that time). The repairman spent 5 minutes at my house! 5MINUTES!!! he left at 5.31pm. he only looked at the appliances and told me nothing can be fixed as they work fine and he doesnt see a problem. He ran no diagnostics on either of them, only took the pictures of serial numbers, yelled at me practically calling me a liar, turned his back at me when i was talking to him, threw his card at me telling me to call him if i have trouble again. When i asked him to not raise his voice at me he persisted with yelling and walking away, oh and he tried slamming the door on his way out and did not even say bye. all this happened in front of my 2 year old son. I was left in tears! i called Presto leaving them a voicemail as no one picked up and then called Bosch so I believe they will do their investigation. i never ever had such horrible customer service in my entire life, I felt mistreated and degraded. The repairman had no manners what so ever, I understand he could have had a tough day but it does not excuse anyone or give right to anyone to treat others in a way i was treated. 
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Susan
3245 25th Sideroad
Innisfil, Ontario L9S 2J7
705-436-6590 | phone
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